cc99 Responsible Gaming
At cc99, we believe that gambling should always be a source of entertainment — never a source of harm. This page sets out the tools, policies, and support resources we provide to help every player in Bangladesh stay in control of their gaming activity.
Safe Play at a Glance
Our Responsible Gaming Commitments
cc99 takes player welfare seriously. Below are the six core pillars of our responsible gaming programme — each one designed to keep your experience safe, enjoyable, and firmly in your control.
Strict 18+ Policy
cc99 operates a zero-tolerance policy on underage gambling. Every account applicant must confirm they are 18 years of age or older, and identity verification checks are applied to ensure compliance. Access is denied to anyone who cannot verify their age.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their cc99 account at any time. Once a limit is set, it takes effect immediately. Increases to an existing limit are subject to a 48-hour cooling-off period to prevent impulsive decisions.
Session Time Limits
Set a maximum session duration for your gaming activity. When your time limit is reached, cc99 will display a clear notification and log you out automatically. Time limits reset each calendar day and cannot be extended mid-session.
Cooling-Off Periods
If you need a short break from gambling, cc99 offers cooling-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains open but wagering is suspended. You can reactivate after the period ends.
Self-Exclusion
Players who feel gambling is becoming a problem can apply for self-exclusion for a minimum of 6 months, up to a permanent exclusion with no option to reverse. During exclusion, your account is closed and you are removed from all marketing communications.
24/7 Support Access
cc99's responsible gaming support team is available around the clock via live chat and email. If you are concerned about your gambling behaviour — or about someone else's — our trained support staff can guide you to the right tools and external resources.
Section 01
Age Restriction Policy
cc99 enforces its 18+ age restriction through multiple layers of verification. At the point of account registration, every applicant must confirm by checkbox that they are 18 years of age or older and are legally permitted to gamble in their jurisdiction. This declaration forms a binding part of the account registration agreement.
Identity Verification
In addition to the self-declaration at registration, cc99 reserves the right to request documentary proof of age at any time — particularly before processing a player's first withdrawal or when a transaction triggers a compliance review. Acceptable identity documents include a Bangladesh National Identity Card (NID), passport, or birth certificate accompanied by a secondary government-issued ID. Any player who fails to provide satisfactory proof of age within the stipulated timeframe will have their account suspended pending review.
Reporting Underage Accounts
If you have reason to believe that a person under 18 years of age has registered or is using a cc99 account, please contact our support team immediately at [email protected]. All reports are treated confidentially and investigated promptly. cc99 will close any account found to belong to an underage player and return any net deposits made to the appropriate party.
Parental Controls
cc99 encourages parents and guardians to use reputable internet filtering software to restrict access to online gambling websites. Tools such as device-level parental controls, browser content filters, and third-party parental control applications can help prevent minors from accessing gambling content. If you share a device with younger family members, please ensure your cc99 account is logged out and secured with a strong password that is not accessible to them.
Section 02
Know Your Limits
Responsible gaming starts with understanding your personal financial boundaries before you begin playing. cc99 strongly recommends that all players set a clear entertainment budget for their gambling activity — a fixed amount they are entirely comfortable losing — and treat it as the cost of entertainment rather than a means of generating income.
The Golden Rules of Safe Play
- Only gamble with money you can afford to lose. Never use funds earmarked for essential expenses such as rent, food, utilities, or loan repayments.
- Set a budget before you start and stick to it. Decide your maximum spend for the session before logging in, and stop when that limit is reached.
- Never chase losses. Trying to win back money you have already lost typically leads to larger losses and increased financial stress.
- Balance gambling with other activities. Gambling should be one leisure activity among many — not your primary source of entertainment or social interaction.
- Do not gamble when stressed, tired, or emotionally vulnerable. Impaired judgement leads to impulsive decisions and higher risk behaviour.
- Take regular breaks. Step away from the screen at regular intervals to maintain perspective and avoid losing track of time.
- Do not gamble under the influence of alcohol or other substances. Substances impair decision-making and dramatically increase the risk of reckless wagering.
Remember: the house edge means that over a sufficiently long period, gambling activities will result in a net loss for the player. cc99's games are designed for entertainment. Any winnings should be treated as a bonus, not an expectation.
Healthy Play Indicators
A healthy relationship with gambling typically involves the following behaviours. How many apply to you?
Section 03
Player Protection Tools
cc99 provides a suite of responsible gaming tools that players can activate directly from their account settings at any time, free of charge, with no waiting period. All protective limits take effect immediately upon saving.
Deposit Limits
Set a maximum deposit amount per day, per week, or per calendar month via bKash, Nagad, Rocket, Upay, or bank transfer. Once the limit is reached, further deposits are blocked until the period resets. Limit reductions apply immediately; increases require a 48-hour review period.
Loss Limits
Cap the total amount you can lose over a defined period. Once your net loss reaches the set threshold, all wagering is suspended for the remainder of the period. Loss limits are available on a daily, weekly, or monthly basis and help prevent runaway losing streaks.
Session Time Limits
Specify the maximum number of minutes or hours you wish to spend in a single gaming session. When your time is up, cc99 displays a full-screen reminder and logs you out automatically. Session reminders are also sent at the halfway point of your chosen limit.
Reality Check Alerts
Enable periodic on-screen notifications that display your current session duration, total wagered amount, and net win/loss position at intervals you specify (every 30, 60, or 120 minutes). Reality checks keep you informed and encourage mindful decision-making during extended sessions.
Cooling-Off Periods
Take a structured break of 24 hours, 48 hours, 7 days, or 30 days. Your account remains open and your balance is preserved, but wagering is fully suspended. You will not receive any promotional communications during a cooling-off period.
Marketing Opt-Out
Opt out of all promotional emails, SMS messages, and bonus offers at any time via your account notification settings. Players who opt out will still receive essential transactional communications but will not be targeted with bonus promotions or deposit incentives.
Account Activity Log
Review a complete, time-stamped log of your deposit history, withdrawal history, wagering activity, and bonus usage via your account dashboard. Full transparency over your gambling history is a cornerstone of responsible play.
Self-Exclusion
For players who need a longer break or wish to stop gambling entirely, cc99 offers self-exclusion for 6 months, 12 months, 5 years, or permanently. See the dedicated Self-Exclusion section below for full details on how to apply.
Section 04
Self-Exclusion Programme
Self-exclusion is cc99's most powerful responsible gaming tool and is intended for players who feel that their gambling has become or is at risk of becoming problematic. When you apply for self-exclusion, cc99 will immediately close your account to new wagers, remove you from all marketing lists, and take reasonable steps to prevent you from opening a new account during the exclusion period.
Available Exclusion Periods
- 6 months — Minimum self-exclusion period. Suitable for players who want a significant break and a defined path to return.
- 12 months — A one-year exclusion providing an extended period away from gambling.
- 5 years — A long-term exclusion for players who recognise a serious pattern of problematic gambling.
- Permanent / Lifetime — An irreversible exclusion with no option to return to cc99 under any circumstances. Recommended for players with a diagnosed gambling disorder.
What Happens During Self-Exclusion
Once your self-exclusion is confirmed, cc99 will: close your account to all wagering activity; cancel any pending withdrawal requests and return your remaining balance to your registered payment method (bKash, Nagad, Rocket, etc.); remove you from all promotional email and SMS lists; and flag your account in our system to prevent reactivation during the exclusion period.
How to Apply for Self-Exclusion
To apply for self-exclusion, contact cc99 support directly via live chat or email at [email protected] and request self-exclusion, specifying your preferred duration. You do not need to provide a reason. Our support team will process your request and send a confirmation within one hour of your request being received. Self-exclusion takes effect as soon as the confirmation is sent.
Returning After Self-Exclusion
Players who have self-excluded for a fixed period (6 months, 12 months, or 5 years) may request reactivation of their account after the full exclusion period has elapsed. Reactivation is not automatic — you must contact support to request it, and cc99 will apply a further 24-hour cooling-off period after your request before reactivation is processed. Players who have chosen permanent self-exclusion cannot request reactivation under any circumstances.
Self-Exclusion Quick Guide
Section 05
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following self-assessment questions are based on widely used screening tools used by gambling support organisations globally. Answer them honestly — your responses are not recorded by cc99.
Self-Assessment Questions
Interpreting Your Answers
If you answered yes to one or more of the questions above, it may be a sign that gambling is beginning to have a negative impact on your life. This does not mean you have a gambling disorder, but it does suggest that taking a closer look at your gambling habits — and using the responsible gaming tools available on your cc99 account — would be a wise and proactive step.
If you answered yes to three or more questions, we strongly encourage you to consider a cooling-off period or self-exclusion, and to reach out to a gambling support organisation for a confidential conversation with a trained counsellor.
Warning Signs in Others
If you are concerned about the gambling behaviour of a family member or friend, common warning signs include: unexplained financial difficulties or borrowing; preoccupation with gambling topics in conversation; mood swings related to gambling outcomes; neglecting responsibilities at home, work, or school; and becoming secretive or defensive when gambling is mentioned.
If someone close to you is showing these signs, encourage them to speak with cc99 support or contact a professional counselling service. Family members and friends of problem gamblers can also access support in their own right — you do not need to be a gambler yourself to seek help from these organisations.
Gambling and Mental Health
Problem gambling frequently co-occurs with other mental health challenges including depression, anxiety, and substance use disorders. Addressing gambling problems as part of a broader mental health care plan leads to better outcomes. If you feel that gambling is intertwined with other aspects of your mental or emotional wellbeing, please consider speaking with a qualified mental health professional in addition to using cc99's responsible gaming tools.
Section 06
Support Resources
cc99 is committed to connecting players who need help with appropriate support services. The following resources are available to players in Bangladesh and provide free, confidential guidance on problem gambling and related concerns.
cc99 Responsible Gaming Team
Our dedicated responsible gaming support staff are available 24 hours a day, 7 days a week. Contact us via live chat on the cc99 platform or by emailing [email protected]. We can activate any responsible gaming tool on your account, process a self-exclusion request, or simply provide a non-judgmental listening ear.
National Mental Health Helpline (Bangladesh)
The Directorate General of Health Services (DGHS) in Bangladesh operates a mental health helpline providing free telephone-based support. If gambling-related stress, anxiety, or depression is affecting your daily life, speaking with a mental health professional is an important step. Contact details are available via the official DGHS website.
Gamblers Anonymous
Gamblers Anonymous is a worldwide fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others to recover from a gambling problem. GA meetings provide peer support in a confidential, non-judgemental environment and are available internationally, including online groups accessible from Bangladesh.
Gam-Anon (For Families)
Gam-Anon is a support organisation for the spouses, family members, and close friends of compulsive gamblers. If someone you care about has a gambling problem and it is affecting your own wellbeing, Gam-Anon provides a safe space to share experiences and find guidance from others who understand what you are going through.
BeGambleAware
BeGambleAware is an internationally recognised organisation providing information, advice, and support for problem gambling. Their website offers a comprehensive range of self-help resources, a self-assessment tool, and a directory of treatment providers. Resources are available online and accessible from Bangladesh.
GamCare
GamCare provides free information, support, and counselling for anyone affected by gambling harms. Their online chat service and telephone helpline connect players and their families with trained advisors who can discuss concerns in a completely confidential setting. Available 24 hours a day via their website.
Struggling Right Now? cc99 Is Here.
If you feel that gambling is negatively impacting your life, your finances, or your relationships, please reach out to cc99 support immediately. Our responsible gaming team is available around the clock and can action any protective measure on your account within minutes. You do not need to be in crisis to ask for help — early intervention leads to the best outcomes. Contact us at [email protected] or via live chat, available 24/7, Bangladesh Standard Time (BST, UTC+6).
Section 07
Our Commitment to Responsible Gaming
cc99 is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility to the players who trust us with their entertainment. Responsible gaming is not a compliance checkbox at cc99 — it is a core value that shapes how we build our platform, how we train our support team, and how we design every interaction with our players.
Staff Training
Every member of the cc99 support team undergoes mandatory responsible gaming training before they are permitted to handle player queries. This training covers how to recognise signs of problem gambling in player behaviour, how to communicate sensitively with players who may be in distress, and how to process responsible gaming tool requests efficiently and without judgement. Training is refreshed on a regular basis to incorporate current best practice.
Proactive Monitoring
cc99 monitors player account activity for behavioural patterns that may indicate harmful gambling — including rapid increases in deposit frequency, extended unbroken gaming sessions, repeated deposits following large losses, and similar indicators. When such patterns are identified, cc99 may proactively reach out to the player with information about responsible gaming tools and support resources. In some cases, cc99 may apply protective account measures for the player's own benefit, with full transparency and communication.
Responsible Marketing
cc99 does not direct gambling advertising at persons under 18 years of age, persons who have self-excluded, or persons who have opted out of marketing communications. All promotional content produced by cc99 includes responsible gaming messaging and the 18+ designation. cc99 does not use marketing techniques that imply gambling is a reliable source of income or that suggest winning is more likely than it statistically is.
Continuous Improvement
cc99 regularly reviews its responsible gaming programme and benchmarks it against industry best practice. We actively seek feedback from players on how our tools and resources can be improved, and we work to implement enhancements on an ongoing basis. Our goal is to be the most trusted and player-safe betting platform serving the Bangladesh market.
cc99 Responsible Gaming at a Glance
Play Safe, Play Smart
Ready to Enjoy cc99 Responsibly?
Explore Bangladesh's premier online casino and sports betting platform with your responsible gaming tools active. Cricket betting, live casino, slots, fishing games — all secured with SSL encryption and backed by a team that puts your wellbeing first. 18+ only. Please play responsibly.